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Client Services
The investment you are making in software can only be fully realized by your understanding of the many features that software delivers. Through such understanding you can determine how to address your business issues, and by seeing how Computron has integrated industry best practices into its systems, you may find solutions to problems you didn't think about before!
Computron is committed not only to excellence in its software but also to delivering quality and breadth in its Client Services. Those services go well beyond installing the software; we are there to help ensure that your strategic business initiatives are being addressed by our solutions, and that you have appropriate guidance each step of the way.
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Client Support
Computron's support portal gives clients direct access to the support database, to log calls and access call data through the on-line inquiry functions. It also gives clients access to our "know-how database" which allows clients to search and view the contents of know-how articles, documentation, patch reports, etc.
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Professional Services
Computron's implementation services & consulting has been developed out of many years of systems implementation experience. The flexibility of our methodology allows it to be adapted to specific requirements, whether they are new implementations, module additions, enhancements or re-engineering. Furthermore, implementation services provides for projects of varying size and complexity.
Computron's project consultants will work with clients to help ensure that the implementation is completed successfully, within the defined scope and Terms of Reference. This partnership will help to ensure that the system meets the clients current business needs, as well as expected future needs. Structured tools and checklists are provided to help throughout the implementation and give the client a predictable and controlled project lifecycle.
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